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Tutorials: Accounts and online services

Google and Apple accounts, forgotten passwords, SPID, CIE, PEC and Italy's public services online.

  1. How to access the Fascicolo sanitario elettronico (Italy's electronic health record)

    The Fascicolo sanitario elettronico holds your medical reports, prescriptions and exemptions. You get in from your Region's website with SPID, CIE or your health card: here is how to get there from the national portal, what you need and what to do if access is denied.

  2. How to access your cassetto fiscale (Italian tax records) at the Agenzia delle Entrate

    The cassetto fiscale is where the Italian tax agency keeps your tax returns, Certificazioni Uniche, F24 payments and registered contracts. You get in from the Agenzia delle Entrate reserved area with SPID, CIE or CNS: here are the steps and what to do if you can't manage on your own.

  3. How to activate Italy's electronic ID card (CIE) with the CieID app

    Italy's electronic identity card is also a digital identity, like SPID. Here is how to activate your CIE credentials on the official website, set up the CieID app on your phone, and what to do if you lost your PIN or PUK.

  4. How to create a Google Account and a Gmail address

    With a Google Account you get a Gmail address, can download apps on Android and save photos and documents. Here are Google's official steps to create one, how to use an email you already have, and what to set up right away so you don't lose it.

  5. How to free up space in Gmail, Google Drive and Google Photos

    Gmail, Drive and Google Photos share the same Google Account storage. When it's full, emails stop arriving. How to see what's using space, empty the trash folders, find the heaviest emails and files, and shrink your WhatsApp backup.

  6. How to get SPID (Italy's digital identity): your options and what you need

    SPID is the single key to the online services of the Italian public administration. Here is what to prepare, how to choose a provider from the official list, and which identity checks exist: in person, by webcam, or with the CIE or the health card.

  7. How to recover your Apple Account password

    Forgot your Apple Account password (formerly Apple ID)? The quickest way is the iPhone or Mac you already use. If you don't have one, there's the Apple Support app, the official website and, as a last resort, account recovery.

  8. How to recover your Google Account (Gmail) password

    Forgot your Gmail password or can't remember the address? Here is Google's official procedure to get back in, the tips that improve your chances of success, and what to set up so it doesn't happen again.

  9. PEC (Italian certified email): what it is, how to get it and how to use it

    PEC is an email with legal value, like a registered letter with return receipt. Here is what it's for, who must have one, how to activate it with a provider from AgID's official list, and how it differs from regular email.

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